Key Account Manager (Sales)

Job Scope

Key point of contact for assigned accounts (Customers) with the business - Aligning & managing customer’s requirements with internal parties & relevant 3rd parties, to ensure consistent growth in business volume & profitability.

Key Responsibilities

• Sales Budget: Setting and achieving sales budget for assigned customers based on approved DGP, explore all avenues to expand business and increase sales volume for the assigned customer.
• Stocks availability and fulfilment – record of CSL measurement
• Presentation: Use Market Trends, Data, Store Audits and competitor intelligence to develop NPD concepts that are market leading and suitable proposals.
• Quotations & customer contracts: Prepare quotes for customers, and prepare rationale for the cost breakdown to manage the negotiation tactics.
• Project Management via Key Data Schedules
• Key holder for all projects.
• Manage and keep track on product launching timeline by communicating and co-ordinating with customer & all relevant internal departments to ensure smooth product launching.
• Ensure that related customer queries are responded in a timely manner.
• Handle customer complaints and follow up with QA team closely to resolve cases.
• Overall portfolio / key account management: including but not limited to regular customer performance review
• Others : ad-hoc project & additional customers as assigned by HOS .

The above job description is by no mean exhaustive. Additional responsibilities may be given to you as and when it is deemed necessary.

Behavioural Competencies / Personal Characteristics:

• Sales and commercial acumen
• Advanced negotiation skills
• Problem solving skills
• Good interpersonal and team working skills
• Self-starter with flexible, decisive and quick-thinking approach to work
• Goal oriented, analytical, self-motivated, confident, proactive
• Hands-on approach to any challenges
• The ability to prioritize and progress several projects simultaneously
• PC literate with very good Excel (V-lookup, Subtotal)| PowerPoint
• Fluent in English. Ability to converse in Mandarin would be an added advantage

Technical Competencies & Qualifications :

• Graduate Degree/ Diploma (Any)
• 5 years+ experience in managing key account customers
• Exposure to Multi-National Culture | Work-environment
• Planning and developing a Business Plan to grow profitable sales
• Confident to handle Internal| External Customer Complaints over email/ phone/ web-interface
• Lead the interface with customers and ensure all communication is handled in a professional and positive manner