Good experience in MS Windows 2008 R2/2012 R2 /2016 R2 administration in corporate environment (both physical and virtual).
Windows Cluster Configuring and Troubleshooting.
Good knowledge of Domain group policies.
Manage Backup & Recovery.
Server OS installation and server roles configuration.
Good experience in supporting VMWare ESXi and Hyper-V Servers.
Good experience in Performance and Capacity Management, Monitor capacity, Implement alert Thesholds, Implement performance alert thresholds and etc.
Good knowledge about Storage Area Network and Storage Systems to prepare virtual or physical environments.
Good knowledge about Local Area Network (VLAN, VPN, Virtual Switch) to prepare virtual or physical environments.
DAILY
Perform first level diagnosis and troubleshooting support to end-users.
Establish and enforce helpdesk service level agreement in consultation with end-users to establish problem resolution expectation and timeframe.
Analyze performance of helpdesk activities, identify problem area and deliver solution to enhance quality of service and to prevent future problem.
Liaise with vendors for the procurement of new hardware, system technologies, oversee installation and resolve adaption issue.
Support existing IT infrastructure and application including server administration, system installation and configuration, network operations and configuration, backup/recovery and software/hardware troubleshooting.
Perform information systems security administration tasks in accordance with the company’s established IT policies and procedures.
Monitor all critical data backup for user departments and networking devices.
Monitor and manage IPVPN network for performance and reliability.
Guide and educate users on some simple IT troubleshooting skills.
Mentor and assist junior team member for daily support issues and events.
WEEKLY
Report and follow-up on pending IT support activities in helpdesk system.
Suggest and plan preventative measures and maintaining and monitoring IT Systems.
Plan and implement future IT developments and undertaking project work.
Review weekly IT Project follow-up and purchase status.
Discuss with team about serious issue facing currently on user request.
Monitor payment to vendors and liaise with Account/CC Department for IT purchase issues.
MONTHLY
Schedule maintenance for IT infrastructure.
Attend inter-department meeting Internal / External (ERP, IT and E-Com teams) during superior’s absence.
Generate feedback and suggestion from user community on IT infrastructure implementation, pain points and issues and analyze feedback to improve service level.
YEARLY
Support in reviewing and consolidating the IT License Compliance.
Propose new IT technologies and investment for future expansion and improvements.
