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Executive Travel Consultant

Salary undisclosed

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  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients' specifications and wishes and suggest suitable travel packages or services.
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).
  • Collect deposits and balances.
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
  • Manage unforeseen problems and complaints and determine eligibility for money returns.
  • Attend conferences to maintain familiarity with tourism trends.
  • Create and update electronic records of clients.
  • Maintain relationships with key persons.
  • Reach the revenue and profit targets

Requirements:

  • Proven working experience as a travel consultant / tour guide.
  • Extensive knowledge of travelling software (computer reservations systems, GDS systems and e-travel).
  • Excellent command of spoken and written English and Bahasa Malaysia as well Mandarin.
  • Outstanding sales skills and customer oriented approach.
  • Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc).
  • Able to present, persuade and communicate effectively.
  • Demonstrable ability to handle crises.
  • Possess at least a Bachelor's Degree in Hospitality, Travel, Tourism, Business or relevant field.