Executive Travel Consultant
Salary undisclosed
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- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clients' specifications and wishes and suggest suitable travel packages or services.
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).
- Collect deposits and balances.
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
- Manage unforeseen problems and complaints and determine eligibility for money returns.
- Attend conferences to maintain familiarity with tourism trends.
- Create and update electronic records of clients.
- Maintain relationships with key persons.
- Reach the revenue and profit targets
Requirements:
- Proven working experience as a travel consultant / tour guide.
- Extensive knowledge of travelling software (computer reservations systems, GDS systems and e-travel).
- Excellent command of spoken and written English and Bahasa Malaysia as well Mandarin.
- Outstanding sales skills and customer oriented approach.
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc).
- Able to present, persuade and communicate effectively.
- Demonstrable ability to handle crises.
- Possess at least a Bachelor's Degree in Hospitality, Travel, Tourism, Business or relevant field.
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