Operation Executive at Magma Group Berhad

Our client “Magma Group Berhad (formerly known as Impiana Hotels Berhad)” is seeking a Operation Executive to join their company!

What you’ll be doing?

• Assist in overseeing daily operations across all hotels within the group.
• Support the implementation of operational strategies to enhance guest satisfaction, optimize resource use, and improve overall efficiency.
• Coordinate with various departments, including Front Office, Housekeeping, Food & Beverage, Maintenance and Safety & Security to ensure seamless operations.
• Monitor and analyse operational performance, identifying areas for improvement and assisting in implementing corrective actions.
• Ensure that guest services are delivered to the highest standard across all properties, aligning with the group’s brand and service standards.
• Conduct regular inspections of hotel facilities and services to ensure they meet guest expectations and company standards.
• Ensure that all hotels comply with the group’s operational policies, procedures, and standards.
• Assist in conducting audits and inspections to ensure compliance with local laws, regulations, and industry standards.
• Maintain accurate records of operational activities and compliance requirements.
• Prepare regular reports on operational performance, guest feedback, and compliance for senior management review.
• Communicate effectively with hotel management teams to ensure alignment with group-wide goals and strategies.

Who are they looking for?

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel operations or a similar role within the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt to changing priorities.
• Willingness to travel between properties as needed.
• A proactive approach to problem-solving.
  

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!

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