Customer Support / Customer Service Executive (Puchong)
Salary undisclosed
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About The Company
Our client is a fintech company transforming trading with AI-driven automation and advanced financial tools.
Job Description: As a Customer Service in the company, you will play a pivotal role in enhancing customer satisfaction and achieving the sales goals. You will manage online events, provide exceptional customer interactions, and support the innovative trading education platform.
Responsibilities
Our client is a fintech company transforming trading with AI-driven automation and advanced financial tools.
Job Description: As a Customer Service in the company, you will play a pivotal role in enhancing customer satisfaction and achieving the sales goals. You will manage online events, provide exceptional customer interactions, and support the innovative trading education platform.
Responsibilities
- Event Management: Coordinate and assist in webinars, online workshops, and Zoom sharing sessions.
- Sales Support: Engage in the sales process by interacting with customers, resolving queries, closing sales, handling payments, and following up on sales.
- Customer Relationship: Cultivate strong relationships with customers to enhance satisfaction and retention.
- Service Quality: Maintain high standards of service quality and assist with administrative tasks as needed.
- Student Guidance: Guide students in developing the correct trading mindset.
- Language Proficiency: Fluent in English, Bahasa Malaysia, and Mandarin.
- Mandarin proficiency is a plus for communicating with Mandarin-speaking clients, but not required. All candidates are welcome to apply.
- Education: Fresh graduates are encouraged to apply.
- Technical Skills: Proficient in G Suite and Microsoft Office; coding knowledge is a plus.
- Learning Mindset: Eager to learn new technologies that enhance work efficiency.
- Problem-Solving: Excellent problem-solving skills and attention to detail.
- Interpersonal Skills: Positive attitude, supportive, patient, and prioritizes every customer. Strong relationship-building abilities with prospects and team members.
- Trading Experience: Beneficial but not mandatory.
- Skill Development: Elevate your expertise with fully sponsored skillset training and certifications.
- Career Progression: Clear paths to managerial roles for your future growth.
- Open-Door Policy: Easy dialogue with our management team.
- Stability: Enjoy fixed allowances for added stability.
- Recognition: Comprehensive rewards program featuring Long Service, Best Performer, and Role Model Awards.
- Employee Well-being: Additional perks including sports, recreational activities, and exclusive employee vacation benefits.
- Encourages an inclusive and supportive work environment.
- Prioritizes diversity, equity, and inclusion, and the company value the well-being of their employees.
- Enjoys a collaborative atmosphere with regular social events, flexible support, and a strong emphasis on work-life balance.
- Offer remote work opportunities.
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