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Customer Support / Customer Service Executive (Puchong)

Salary undisclosed

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About The Company

Our client is a fintech company transforming trading with AI-driven automation and advanced financial tools.

Job Description: As a Customer Service in the company, you will play a pivotal role in enhancing customer satisfaction and achieving the sales goals. You will manage online events, provide exceptional customer interactions, and support the innovative trading education platform.

Responsibilities

  • Event Management: Coordinate and assist in webinars, online workshops, and Zoom sharing sessions.
  • Sales Support: Engage in the sales process by interacting with customers, resolving queries, closing sales, handling payments, and following up on sales.
  • Customer Relationship: Cultivate strong relationships with customers to enhance satisfaction and retention.
  • Service Quality: Maintain high standards of service quality and assist with administrative tasks as needed.
  • Student Guidance: Guide students in developing the correct trading mindset.

Requirements

  • Language Proficiency: Fluent in English, Bahasa Malaysia, and Mandarin.
    • Mandarin proficiency is a plus for communicating with Mandarin-speaking clients, but not required. All candidates are welcome to apply.
    • Education: Fresh graduates are encouraged to apply.
    • Technical Skills: Proficient in G Suite and Microsoft Office; coding knowledge is a plus.
    • Learning Mindset: Eager to learn new technologies that enhance work efficiency.
    • Problem-Solving: Excellent problem-solving skills and attention to detail.
    • Interpersonal Skills: Positive attitude, supportive, patient, and prioritizes every customer. Strong relationship-building abilities with prospects and team members.
    • Trading Experience: Beneficial but not mandatory.

    Rewards

    • Skill Development: Elevate your expertise with fully sponsored skillset training and certifications.
    • Career Progression: Clear paths to managerial roles for your future growth.
    • Open-Door Policy: Easy dialogue with our management team.
    • Stability: Enjoy fixed allowances for added stability.
    • Recognition: Comprehensive rewards program featuring Long Service, Best Performer, and Role Model Awards.
    • Employee Well-being: Additional perks including sports, recreational activities, and exclusive employee vacation benefits.

    Why Should You Apply For The Job

    • Encourages an inclusive and supportive work environment.
    • Prioritizes diversity, equity, and inclusion, and the company value the well-being of their employees.
    • Enjoys a collaborative atmosphere with regular social events, flexible support, and a strong emphasis on work-life balance.
    • Offer remote work opportunities.

    For more information, you may reach out to Sunny via email ([email protected]) or WhatsApp (012-5164406).