Internship (Customer Service)

We are seeking a proactive and customer-focused intern to join our Customer Service team. As a Customer Service Intern, you will gain hands-on experience in delivering exceptional service to our customers, assisting in resolving inquiries, and supporting the team in maintaining customer satisfaction. This internship is an excellent opportunity for someone looking to start a career in customer service and gain practical skills in a dynamic and fast-paced environment.

• Customer Support: Assist in responding to customer inquiries via phone, email, and chat, ensuring timely and accurate information is provided.
• Problem Resolution: Collaborate with the team to resolve customer issues efficiently and escalate cases when necessary.
• Order Processing: Support the team in processing customer orders, returns, and exchanges.
• Documentation: Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date.
• Feedback Collection: Assist in gathering and analyzing customer feedback to help improve our products and services.
• Team Collaboration: Work closely with other departments, such as Sales and Operations, to ensure a seamless customer experience.
• Learning and Development: Participate in training sessions and workshops to develop customer service skills and product knowledge.

Department:

• Customer Service

Benefits:

• Hands-on experience in a professional environment.
• Mentorship and guidance from experienced professionals.
• Opportunities to apply academic knowledge to real-world scenarios.
• Exposure to various aspects of the business.
• Networking opportunities with industry professionals.
• Potential for full-time employment upon successful completion of the internship.
• A supportive and collaborative work environment.

• Qualification: Currently enrolled in or a recent graduate of a Diploma or Bachelor's degree program in a related field.
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable.
• Strong academic performance and a keen interest in the retail industry.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Eagerness to learn, adapt, and take on new challenges.