Retail Cash Desk Support (Contract)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• To manage and deliver customer-focused service to all Retail customers Generate and send proposal to customers
• Perform daily outbound call to customers to follow up on quotations and proposals
• Guide customers on completing the proposal and obtaining relevant documents
• Opening of account for customers
• Onboarding and guiding customers on DHL e-Tools
• Perform follow up calls within SLA to customers that have obtained quotation from CS team
• Compile Retail data and present to Retail Manager
• Liaise with cross functions and partners on training related topics
• Liaise with partners on commercial and operational updates
• Updating Service Points data and operating hours
• Manage and review Google ratings for all Service Points
• Update Google postings when required
• Broadcast communications to Retail Service Points and Partners as directed by Retail Manager
• Undertakes any assignment/special project as determined by the Retail Manager

YOUR PROFILE

• Strong passion for continuously delivering a superior customer experience.

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.

• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.

• Typically requires O/ A Levels or Diploma (preferable) or equivalent.

• 2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable).

• Able to work in team and support team goals.

• Excellent in telephone skills, conflict resolution skills, negotiation and interpersonal skills.

• Excellent written communication skills (preferable).

OUR OFFER

• Strong career support in an international environment.

• Great culture and colleagues.

• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks?

Then apply now! We look forward to receiving your application!