IT EXECUTIVE

Main tasks, duties, authorization limits and deputy functions: • Install/upgrade/configure/troubleshoot IT hardware, software, systems, networks infrastructures, printer, scanner and device drivers. • Keep up to date records of IPs, Workstation, Server, Software license, user license, etc. • Monitoring, maintaining computer systems and manage network configurations to ensure that all computers on a network can communicate effectively. • Test computers peripherals, hardware and software to ensure that they are working appropriately. • Perform audit of hardware and software of all IT inventory and assets. • Train/ assist users to resolved day to day issues and providing technical support across the company (this may be in person or over the phone) • Responding in a timely manner to service issues and to Sevicedesk request, emails pertaining to users computer problems. • Ensure that all computers are secured effectively by installing and updating antivirus software. • Analyze network problems and manage preventative maintenance procedures. • Maintain documentation of technical maintenance procedures carried out. • Setting up Windows or Email accounts for new users, repairing, replacing equipment as necessary and testing new technology. • Identify computer or network equipment shortages and place orders • Setup presentation or audio-video conferencing equipment like projector, sound speaker and mic-camera. • Configuration of WIFI router, IP Camera, mobile phone setup, backup and restore. • Maintain and update ISO Document in the server. • Any other assignments as directed by HOD.