Credit Operations & Collection Manager (Puchong)

Responsibilities: Lead and supervise the credit collections team, setting performance goals, providing guidance and training. Oversee daily credit control operations to ensure efficient credit management and timely debt recovery. Liaise with system vendor to develop, implement, and continuously improve collection system, collection strategies, processes, and workflows. Monitor and review outstanding debts, ensuring timely and efficient collection. Identify and mitigate high-risk accounts, implementing actions plan to recover debts and minimize bad debts. Resolve escalated disputes and negotiate payment plans with customers when necessary. Ensure all collection activities adhere to local regulations and company policies. Analyse collection performance data to identify trends, optimize processes and develop strategies to improving recovery rates. Prepare reports on collection performance, outstanding debts, delinquency trends and other reports as assigned for Management. Ensure collection team provides excellent customer service and maintain positive relationships with customers to ensure continued business and timely payments. Assist in recruitment, training and development of the credit collections team. Liaise & follow up with panel lawyers on legal proceedings against debtors. Collaborate with the sales and account management teams to align collection strategies with broader business objectives. Identify and integrate technological tools to streamline and automate the collection process. Stay updated on industry best practices, legal development and market trends. Requirements: Bachelor’s degree in Accounting/Finance or a related field. Minimum of 7 years of working experience in credit collection or credit control, with at least 3 years in a leadership role. Proven leadership track record of improving collection processes and reducing outstanding debt. Strong understanding of debt recovery laws and regulations. Excellent communication, negotiation, and conflict resolution skills. Strong analytical skills with attention to details and the ability to interpret financial data and reports. Proficiency in Microsoft Office, financial software and collection management systems. Excellent organizational and time management skills. Knowledge in SAP software is an added advantage. Proficient in both written & verbal in English, Bahasa Malaysia and Mandarin.