Customer Success Specialist (Multi Currency Project)

Job Title : Customer Success Specialist.
Job Location; Georgetown, Penang & Grower Kuala Lumpur.
Salary for KL : RM4000 Plus 300 Allow.

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Job Location; Georgetown, Penang & Grower Kuala Lumpur.

Work experience:

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call center experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation
• Customer Results/Solutions focused
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
• Must be able to speak, read and write the required language to support

Job Type: Full-time

Pay: From RM4,000.00 per month

Application Question(s):

• Are you willing to work on site?

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)
• Mandarin (Required)