ADMINISTRATIVE (PERAK)

Responding to Inquiries: Answer incoming calls from customers regarding reservations, availability, and other related inquiries. Booking Reservations: Assist customers in booking reservations accurately and efficiently, ensuring all necessary details are recorded. Customer Service: Provide excellent customer service by addressing customer needs, resolving complaints, and ensuring customer satisfaction. Information Provision: Provide detailed information about services, rates, and packages offered by the company. Data Management: Maintain and update contact lists, both for internal staff and external contacts. Manage client databases, ensuring accurate and up-to-date information. Organize and maintain filing systems, both electronic and physical, to ensure easy retrieval of documents. Documentation: Prepare, edit, proofread, and format various documents, reports, and presentations. Ensure all documents adhere to company formatting and branding guidelines. Create paperwork. Meeting Support: Assist in the preparation of meetings and events by setting up conference rooms, arranging necessary equipment, and coordinating catering services. Prepare meeting agendas, take minutes, and distribute them to attendees as required Project Assistance: Collaborate with teams on special projects and initiatives, providing administrative support as needed. Conduct research, gather data, and prepare reports or presentations for project updates or proposals. General Administrative Tasks: Perform routine office tasks such as photocopying, scanning, and filing documents. Assist with office supply management, including inventory, ordering, and stocking of supplies. Handle incoming and outgoing phone calls professionally and promptly. Maintain Cleanliness of Office and Office Maintenance: Ensure the office premises are clean, organized, and presentable at all times. Report any maintenance issues or concerns to the appropriate department or personnel. Ad Hoc Tasks: Handle ad hoc tasks as assigned by supervisors or team members. Demonstrate flexibility and adaptability in handling various administrative responsibilities.