Support Engineer (Batu Pahat,Johor)

-Monitor the condition of servers, apps, and security measures
-Identify, log, and resolve technical problems of the scope (Incident Management)
-Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
-Respond to the site to troubleshoot, diagnose, and rectify faults.
-Liaise and coordinate the recovery of systems.
-Identify potential changes and system improvements for consideration and implementation (continuous improvements)
-Create, maintain, and distribute reports of progress to the Managers.
-Required to be 24/7 on call standby.
-Any other ad-hoc tasks assigned Performance Requirements.

Performance Requirements:
-Ability to prioritize effectively and work with a sense of urgency.
-Ability to work independently with a significant "attention to detail."
-Ability to work under pressure.
-A team player who effectively communicates with teammates and superiors.

Requirements:
-Minimum a Diploma in IT / Computer Studies or equivalent.
-Good Spoken & Writing Proficiency in English.
-Information Technology Infrastructure Library (ITIL) foundation certification
-Good knowledge of Windows operating systems, Hypervisor and Linux.
-Good knowledge of OS Provision, hardening and patching.
-Good knowledge of ManageEngine and Microsoft.
-Good server experiences like AD administration & basic networking experiences
-Resourceful, highly driven, and self-motivated with competency and a strong sense of responsibility
-Relevant technical certification from the vendors (Citrix, Microsoft, VMware, Cisco) is advantageous.
-At least 2 years of relevant working experience in infrastructure support is required for the position.

We deliver top quality customer services wrapped around in-depth knowledge and understanding of current technologies and applications. Everbex has the ability to understand corporate ICT needs from partial to full outsourcing. The level of our involvements range from planning and design to implementations, operations and maintenance.

-We help customers improve business productivity through ICT digitalization.
-We have professional team to manage customer ICT environment.
-We bring the best ICT experience to customer.