Hotel Manager
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.About the role
Four Seasons Hotel Kuala Lumpur is looking for a Hotel Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Executive Team, the Hotel Manager works across disciplines to deliver an exceptional experience. The Hotel Manager is responsible to oversee the overall operation of the hotel.
What you will do
Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel. Accepts responsibility for the health, safety and welfare of the hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the end results of their use. Represent the hotel to civic, business, industry and local government.
The Hotel Manager coordinates and manages the day-to-day operations of the hotel and attends and participate in all Planning Committee meetings and events. Meets on a regular basis with all managers, supervisor, and non-management employees and conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
Monitors and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyse results and take action when necessary. Able to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow. Control expenses through actively participating in all areas of the hotel operation.
Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
Implement action plans to correct problems identifies in Operations Standards Surveys.
Ensure facility is well maintained from both housekeeping and engineering standpoints. Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling.
Oversee preventive maintenance programs such as “Perfect Room” initiative.
Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
Monitor all standards in the hotel to ensure they are in place and enforced.
Conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee.
Meets with the Director of People & Culture on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.
Assume authority of General Manager in his/her absence. Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community.
Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
What you bring
Strong commercial acumen, leadership, and team management skills, with the ability to lead, motivate, and inspire team members.
Strong communication and customer service skills, possess problem-solving abilities and financial acumen.
Commitment to employee training, learning, and development, fostering a positive and productive work environment.
At least 4 years of experience in hotel operations or management within a multicultural setting in Southeast Asia, particularly in Malaysia.
At least 2 years of experience leading and managing large team.
Familiarity with local hospitality regulations, safety standards, and health codes.
Strong organizational and time-management abilities.
Excellent verbal and written proficiency in English and Malay.
Preferably a degree holder in Hospitality Management, Business, or its equivalent.
Preferably background/experience in Room Divisions
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary stays at Four Seasons properties (subject to availability), with discounted meals.
• Complimentary Employee Meals
• A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence.
• Dental, medical, and life insurance.
• Career growth opportunities.
Schedule & Hours:
• This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.
Due to visa restrictions, priority will be given to Malaysian citizens or holders of Malaysian permanent residency
