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Reservation Assistant

Salary undisclosed

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Key Responsibilities :

1) In the Guest Relations Service excellence spectrum, provide outstanding customer service to guests across all SPA & Wellness Centre functions. This includes professionals skilled in communication and SPA and wellness guidance for high-end clientele.
2) Ensure a warm and inviting reception area and deliver an exceptional guest experience throughout their SPA and wellness session at the Resort.
3) Collaborate effectively with other members of the Operations team.
4) Communicate efficiently with the team to guarantee seamless service operations.
5) Handle key administrative tasks, including tracking SPA and wellness operational movements, SPA and wellness promotions, managing reservations, liaising with guests, processing finances, and overseeing inventories. Ensure all necessary supplies and information are readily available.
6) Develop a thorough understanding of SPA & Wellness Centre operations to make informed recommendations to guests.
7) Provide essential operational services, such as buggy transportation, setting up operations, concierge, and other general support related to the SPA & Wellness Centre division.
8) Address guest inquiries or ad-hoc requests and channel them appropriately to ensure business continuity.
9) Work closely with the SPA & Wellness Centre team to ensure a seamless and efficient operation.
10) Adhere to all safety and health guidelines in handling general SPA & Wellness Centre operations.
11) Uphold cleanliness and hygiene standards in all SPA & Wellness Centre areas.

Job Requirement :

1) 5 working days with shift-type work schedules.
2) Bachelor's degree in Hospitality Management, Communication, Public Relations, or equivalent certificates or experience.
3) Minimum of 1 year of experience as a Reservation Assistant in the SPA & Wellness Centre industry.
4) Knowledge of the SPA & Wellness Centre, Hospitality and Tourism industries, including market trends.
5) Strong communication and interpersonal skills.
6) Ability to work in a fast-paced environment and remain calm under pressure.
7) Flexibility to work evenings, weekends, and holidays as needed.