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Customer Service Executive - Welcome Fresh

  • Full Time, onsite
  • Agensi Pekerjaan Asia Recruit Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 4,000 / month

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  • Ensure highest standards of service delivery on personalized phone services to our customers
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
  • Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
  • Educate the customer about the Bank products and services and directs them towards available resources for self-help
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
  • Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
  • Maximize opportunities to up sell or cross-sell Bank products and services which meet customer needs
  • Maintain confidentiality of the Bank customers and data at all times
  • Strong customer service mindset with good communication and excellent problem- solving skills

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you willing to work for 24/7 rotational shift ?

Education:

  • STM/STPM (Preferred)

Language:

  • English (Preferred)