Vietnamese Speaker CUSTOMER EXPERIENCE SPECIALIST NEEDED ASAP

Kindly drop me your resume to my WhatsApp for faster respond ms Jea 012 235 9971

BANDAR UTAMA

FOR ANY OTHER MATTERS WILL DISCUSS DURING THE PHONE CALL INTERVIEW

Job Descriptions:

· Answer incoming calls from IBM customers to log a problem ticket.

· Arrive to post on time and ready to work assigned hours.

· Manage and respond to telephone calls, emails, electronic system using customer-oriented etiquette.

· Address customer issues, assuring that contract service levels and objectives are met.

· Receive inbound and make outbound calls, as required, for such purposes as resource/parts management, appointment reminders and escalations where required.

· Schedule and place follow-up calls/emails in response to customer inquiries.

· Must be able to maintain strict confidentiality of sensitive information.

· Work with customer service team to attain serviceability improvement and process enhancements.

· Provide necessary IBM product / support process related information.

Education and Experience:

· Minimum Diploma (any background) negotiable

· Required language proficiency (Vietnamese)

· Knowledge of customer service principles and practices

· Knowledge of call center telephony and technology

· Some experience in a call center or customer service environment (is advantage)

· Good data entry and typing skills

Required Skills:

· Verbal and written communication skills

· Listening skills

· Problem analysis and problem solving

· Customer service orientation

· Organizational skills

· Attention to detail

· Adaptability

· Team work

· Stress tolerance

Job Type: Contract
Contract length: 12 months

Pay: RM3,200.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development