Aftersales Engineer (ID: 606005) Automation/Robotics Industry

Responsibilities:

• To provide technical advice with regards to products/systems/ applications to existing and potential customers.
• To promote and sell robots/used robots, spare parts, solutions or service-related training as well as any possibilities for upgrading and contract servicing to customers.
• To assist Customer Service Department to identify key potential customers and to secure more order intakes to meet departmental annual budget.
• Involve in customer relationship management by maintaining strong business relationships and customer satisfaction through frequent site visits and gather prompt feedbacks.
• Being the key interface between internal and external stakeholders.
• Responsible for weekly submission of CS reports.
• Handling the preparation and submission of proposals, quotations, and tenders.

Requirement:

• Candidate must possess at least Diploma/Bachelor's Degree in Engineering (Electrical /Electronic /Mechanical /Mechatronic /Electromechanical /Welding) or equivalent.
• 2-3 Year(s) of working experience preferred, specialising in service or sales engineering or robotics.
• Have solid experiences in robotic applications or other automated systems.
• Knowledge in PLC (TwinCAT),KUKA mXautomation, JAVA programming, welding, is an added advantage.
• Proficient in both written and spoken English with robust communication abilities. Additionally, possess proficiency in Chinese, which is an added advantage.
• Ability to work under pressure, long hours and on weekends (if necessary).
• Team player but also capable to work independently.
• Proactive attitude, good time management and strong customer focus.
• Possesses own transport and willingness to travel.