Admin / Receptionist

We are seeking an affable Front Desk Representative to handle all reception and paperwork at our main entrance and respond to customer and agent messages. You will be the "face" of the company to all visitors and responsible for the first impression we make.

The ideal candidate will have a friendly and easygoing personality while being very sharp and self-disciplined. You should be able to handle complaints and provide accurate information. A customer-oriented approach is essential.

Our goal is to make guests and visitors feel comfortable and valued at our venue.

Responsibilities

Keep the front desk clean and stocked with all necessary materials (pens, forms, papers, etc.)
Greet guests
Answer questions and handle complaints
Answer all incoming calls and forward calls or save messages
Receive letters, packages, etc. and distribute them
Prepare outgoing mail, draft correspondence, secure packages, etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Purchase and replenish general necessities

Requirements and skills

Proven experience as front desk representative, agent or relevant position
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation