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Customer Service - KL Sentral (Live Chat & Email Reply) #GVC2#

  • Full Time, onsite
  • Agensi Pekerjaan Asia Recruit Sdn Bhd
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed

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Job Responsibilities:

  • Understand customer enquiries and respond via applicable channels: email, chat etc
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

  • Basic Salary RM3500 - RM6000
  • Fixed Allowance
  • KPI Allowance
  • Shift Allowance
  • Able to work Rotational Shift (24/7)
  • Min SPM
  • Preferred with Customer Service Experience
  • Diploma/ Degree Fresh welcome to apply
  • Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.