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Find tutorial for your browser below :
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  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
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  4. Click Websites.
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  2. Click. then Settings.
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  4. Click Site settings.
  5. Click JavaScript.
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  1. Go to Settings.
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  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Network Support Engineer, Malaysia

Salary undisclosed

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JobStreet
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Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

Network Support Engineer at Blue Wireless

As a network support engineer, you will be responsible for supporting our regional network specialist centrally in Malaysia, Kuala Lumpur. The role may require you to perform remote configuration, installation and troubleshooting on Blue Wireless enterprise customers services, using the latest cloud engineered software, NetCloud Manager – Cradlepoint’s portal which offers a unified-pane-of-glass for device administration.

What's on your plate?

  • Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
  • Develop and maintain comprehensive documentation associated with the implemented network
  • Managing technical testing and virtual global support via different messaging apps based on clients’ location
  • First line of support for our global enterprise customers through voice calls and emails
  • Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end
  • Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via email
  • Providing on-demand technical support via remote and joining troubleshooting conference calls when required
  • Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions


If you –

  • have a good understanding of IP networking fundamentals and routing protocols
  • have problem-solving skills on basic network issues
  • have Cisco/Juniper certifications (a great advantage but not a must)
  • can communicate clearly and professionally in English, verbally, and in writing
  • are proactive, adaptable, and a team player
  • are able to do shift work
  • have the willingness to learn and takes ownership of customer’s issue from start to finish
  • are a critical thinker

…we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!

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