Senior Vice President - Head of IT Operations & Infrastructure

KEY RESPONSIBILITIES

• To ensure the support to the system and application problems in production environment being performed in an efficient and effective manner
• Oversee the operation and maintenance of on-prem/cloud network infrastructure, servers, storage, databases, and telephony systems.
• Lead the development, implementation and maintenance of IT operational and infrastructure strategies to ensure seamless service delivery, system availability, and compliance with regulatory requirements (e.g., BNM/RMiT).
• Manage strategic vendor relationships, including product and service evaluations, to ensure best-in-class infrastructure and operational services.
• Build and lead a high-performing IT Operations and Infrastructure team, ensuring proper training, development, and certifications for key technologies.
• Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Manages all infrastructure operations and evaluate appropriateness and need for modifications according to established company goals, legal and regulatory requirements, and system
• Establish IT Infrastructure goals, objectives, operating procedures, and Key Performance Indicators (KPIs). Measure and report on metrics and KPIs daily, weekly, monthly, annually.
• Direct development and execution of an enterprise-wide disaster recovery and business continuity.

Additionally, to be a Subject Matter Expert (SME) and strategic steward and credible activist to scale the implementation of operation excellence practices effectively and economically through building a high performing ITO&I team that is responsible on the following areas:

•On-Prem / Cloud Network infrastructure

•Server Management

•Database Management

•Service Desk Support/IT Support

•Incident & Change Management

•DevOps

•Disaster Recovery

• Develop and maintain an appropriate IT Infrastructure structure that supports the needs of the business.
• Ensure IT Infrastructure operations adhere to applicable laws and regulations.
• Ensure upgrades to the existing Infrastructure are implemented timely and appropriately.
• Develop, recommend, coordinate, and implement new or revised Infrastructure procedures, policies, and programs to ensure continued effectiveness.
• Ensure continuous delivery of IT Infrastructure through oversight of service level agreements with end users, vendors and monitoring of IT systems performance.
• Bachelor's degree in Information Systems, Business, or a related field of study required.
• Broad knowledge of diverse aspects of IT systems. 15+ years of experience in IT Infrastructure.
• Previous experience managing IT Infrastructure functions in large organizations.
• Significant prior experience managing and motivating people.
• Needs to be experienced in creating and implementing IT Infrastructure policies and systems.
• Experience in analysis, implementation and evaluation of IT Infrastructure and specifications. Previous experience in developing and managing a significant information Technology Infrastructure budget
• Stay ahead of emerging technologies and trends with a broad understanding of computer systems and software standards
• Proven experience in leading IT operations and infrastructure teams, with a focus on network, server, and cloud infrastructure.
• Hands-on technical expertise in infrastructure systems, including disaster recovery, network monitoring, and complex implementations.
• Experience with regulatory requirements related to IT operations (e.g., BNM/RMiT) and a solid understanding of business continuity practices.
• Strong leadership, vendor management, and budget oversight skills.
• Detailed oriented and adept at anticipating user behaviour and innovative in identifying opportunities for improvement/problem-solving

If this is your specialty, apply now!