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Retail Operation Manager

Salary undisclosed

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Operations Management

  • Ensure efficient day-to-day operations of the outlet and manage segments not limiting to manpower planning and staff performance, but shall stuffing needs employment compliance.
  • Maintain cleanliness, order, and overall presentation of the outlet.
  • Coordinate stock levels and inventory management.
  • Ensure compliance with health, safety, and regulatory requirements.
  • Implement company policies and procedures.

Staff Management

  • Schedule shifts, manage time-offs, and ensure adequate staffing.
  • Motivate and lead the team to deliver high-quality customer service.
  • Address and resolve staff-related issues or conflicts.

Customer Service

  • Manage to ensure high levels of customer satisfaction through excellent service and engage with customers to understand their needs and preferences.

Sales and Financial Management

  • Analyze sales data to make informed business decisions and oversee cash handling, sales reports, and financial transactions.
  • Monitor and manage the outlet's budget and profitability.

Marketing and Promotions

  • Develop and implement promotional activities to attract customers and manage social media presence or other marketing platforms (if applicable).

Inventory and Supply Chain Management

  • Manage stock, ensuring optimal inventory levels and conduct regular stock audits and handle discrepancies.

Reporting and Documentation

  • Maintain accurate records of sales, inventory, and staff performance and generate and submit regular operational reports to upper management also monitor and report on key performance indicators (KPIs).

Compliance and Safety

  • Ensure that the outlet complies with local laws, safety regulations, and company policies.

Problem Solving and Decision Making

  • Quickly address and resolve any operational or customer-related issues.
  • Make decisions to ensure the smooth running of the outlet, even under pressure.

Skills and Qualifications:

  • Strong leadership and management abilities.
  • Excellent communication and interpersonal skills.
  • Financial acumen to manage budgets and analyze sales performance.
  • Experience in customer service and problem-solving.
  • Ability to work under pressure and manage time efficiently.
  • Familiarity with inventory management software (in some cases).