Unit Head, Business Support

Job Description –Responsibilities:

Finance

• Supervise daily financial operations such as payroll and payment transactions.
• Prepare accurate monthly accounts, budgets, forecasts, and management reports.
• Manage cash flow and credit control to meet business needs.
• Ensure proper financial controls, compliance with laws, and coordination with auditors and tax agents.
• Ensure full compliance with guideline, relevant laws and regulations, policy e.g. Approving Authority Policy, guidelines and ethical standards

Human Resources

• Oversee administrative HR functions including daily operations, recruitment, employee relations, SOP and Guideline and training.
• Handle manpower planning and budgeting, ensuring appropriate staffing levels and managing annual costs.
• Assist Head of Postal Forum on performance appraisals arrangements and training programs, including needs analysis and effectiveness evaluation.
• Any other HR tasks as required by Head of Postal Forum.

Administration and IT Support

• Coordinate and resolve incidents impacting business operations.
• Ensure effective technology and internet connectivity for all users and manage the Forum's website and vendor relations.
• Oversee departmental budgets, procurement, and provide secretarial support.
• Any ad-hoc tasks as assigned by management.

Required Experience and Qualification:

• Bachelor’s Degree from an accredited university in any related field.
• At least 3 years of relevant experience in administration and human resources or finance/ IT Support/ procurement.
• Possess good interpersonal communication and written skills in English and Bahasa Malaysia.
• Meticulous, independent &analytical.
• Strong leadership &managerial skills.
• Self-motivated with strong initiative and creativity.
• Good time management, planning and organization skills.
• Excellent ability with Microsoft Office Applications; Outlook, Excel/Word, Powerpoint etc

Required Critical Behaviours:

• Passion for self-growth and personal development.
• Demonstrating technical expertise and ability to manage and resolve complex issues.
• Winning the trust of leaders, team members, employees and external stakeholders.
• Negotiation and relationship building skills with external vendors.
• High integrity.
• Working across teams and across job levels.
• Acting decisively and compassionately in ambiguous situations to lead change.
• Adjusting practices and procedures using data and insights.
• Endlessly seeking to learn and improve to deliver excellent service.