Client Relationship Executive - English Speaking Call Centre - Weekdays 12pm-9pm
Salary undisclosed
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Title: Client Relationship Executive
Reporting: Regional Client Relationship Manager
Working Day & Hour: Monday to Friday | 12pm to 9pm
Purpose of this Function:
VTECH MARKET GLOBAL SDN BHD is a leading service provider renowned for its excellence, serving our client which is a firm trusted by clients in over 160 countries. Our mission is straightforward: to establish a new call center and recruit a pioneer team dedicated to catering to the expanding needs of our global clientele.
We are looking out for exceptional talents like you to join us on this exciting journey! As a member of our vibrant team, you will be at the forefront of driving growth in the dynamics markets of American Latin / Europe.
Job Description:
- Building Relationships: Make outbound calls and connect with new customers to grow sales for the company’s products/services.
- Addressing Customer Needs: Listen to customers and offer them the best solutions or alternatives to meet their needs.
- Account Opening: Guide customers with account opening through the right communication channels.
- Using Tools and Insights: Use available tools and reports to plan activities that boost sales effectively.
- Following Sales Process: Follow the steps and methods laid out for each sales opportunity when interacting with customers.
- Understanding Customer Behavior: Pay attention to customers’ activities and reach out to those who have stopped engaging our platform to understand why.
- Proactive Communication: Approach customer to sort out payment-related issues.
- Handling Queries and Complaints: Deal with any questions or complaints customers have about our products/services.
Requirement:
- Minimum 1 year of work experience in telemarketing, sales or customer service and any-related roles within the financial services industry.
- Excellent communication skills in both verbal and written in English.
- Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
- Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines.
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