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Client Relationship Executive - English Speaking Call Centre - Weekdays 12pm-9pm

Salary undisclosed

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Title: Client Relationship Executive

Reporting: Regional Client Relationship Manager

Working Day & Hour: Monday to Friday | 12pm to 9pm

Purpose of this Function:

VTECH MARKET GLOBAL SDN BHD is a leading service provider renowned for its excellence, serving our client which is a firm trusted by clients in over 160 countries. Our mission is straightforward: to establish a new call center and recruit a pioneer team dedicated to catering to the expanding needs of our global clientele.

We are looking out for exceptional talents like you to join us on this exciting journey! As a member of our vibrant team, you will be at the forefront of driving growth in the dynamics markets of American Latin / Europe.

Job Description:

  • Building Relationships: Make outbound calls and connect with new customers to grow sales for the company’s products/services.
  • Addressing Customer Needs: Listen to customers and offer them the best solutions or alternatives to meet their needs.
  • Account Opening: Guide customers with account opening through the right communication channels.
  • Using Tools and Insights: Use available tools and reports to plan activities that boost sales effectively.
  • Following Sales Process: Follow the steps and methods laid out for each sales opportunity when interacting with customers.
  • Understanding Customer Behavior: Pay attention to customers’ activities and reach out to those who have stopped engaging our platform to understand why.
  • Proactive Communication: Approach customer to sort out payment-related issues.
  • Handling Queries and Complaints: Deal with any questions or complaints customers have about our products/services.

Requirement:

  • Minimum 1 year of work experience in telemarketing, sales or customer service and any-related roles within the financial services industry.
  • Excellent communication skills in both verbal and written in English.
  • Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
  • Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines.