Billing Coordinator II (Mandarin Speaker)

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Billing Coordinator will be responsible for providing billing support services to ASPAC countries and its multiple entities by processing client invoices and credit notes. The invoices and credit notes must be raised accurately and supported by sufficient supporting documents (e.g. purchase orders, signed Work Orders, etc) within the agreed timeline. The ideal candidate should be enthusiastic about service delivery in a shared services environment and provide practical and effective assistance to our clients in the billing workstream space to ensure all statutory compliance requirements are completely met.

Principle Accountabilities:

• Process invoices and credit notes in an efficient, timely and accurate manner in accordance with the frequency and deadlines agreed upon Client contracts and requirements (eg. submission of invoices to client portals and supporting documentation).
• Review client agreements, terms and conditions to process all billings to clients and intercompany to other Airswift entities accurately and ensure completeness. Maintain and safeguard client data.
• Familiar with Output and Withholding tax (eg. GST, VAT, and SST etc.) requirements and invoicing regulatory changes in ASPAC countries (eg. invoice currency conversion requirements).
• Compile and verify supporting documentation against signed contracts with the Clients to ensure all requirements have been met for submission purposes.
• Ensure compliance with the relevant operating procedures, country rules and regulations, while maintaining the stipulated service standards.
• Liaise with payroll counterpart to ensure all relevant information has been captured and saved in Tempest/Sharepoint and maintained, in line with auditing requirements.
• Resolve and respond to billing inquiries and discrepancies promptly from clients and partners.
• Work closely with the Service Teams and other cross-functional teams on client billing related issues, such as contractor payroll, benefits, expenses, recharges and intercompany.
• Work closely with the Treasury for funding requirements with banks and Credit Control on collection from clients to reduce DSO and improve liquidity.
• Ensure entries and data in the billing system (Tempest, D365 or other) accurately interface to the Accounting system (D365).
• Work closely with the reporting team on month end closing activities, billing and output tax discrepancies/reconciliations, accounting standards and monthly/quarterly/annual financial reporting requirements.
• Preparation and maintenance of client files and monthly governance reports, by client, currency and country.
• Compliance with company procedures and country regulations.
• Perform ad-hoc tasks and undertake projects as assigned.

Skills, Knowledge, and Experience:

• Diploma or Degree with at least 3 years of experience in client invoicing and billing in an international environment, preferably in a shared services environment
• Billing experience with multiple countries, entities and currencies is preferable
• Previous exposure to Output and Withholding taxes and liaising with government agencies will be an added advantage.
• Excellent written and verbal communication skills, including the ability to interact effectively with all levels throughout the organisation.
• Knowledge of billing and accounting systems; Tempest and D365 is an advantage.
• Attention to detail with analytical and problem-solving capabilities.
• Ability to handle highly sensitive data working with large data sets and adhere to tight deadlines.
• Strong organisational skills and attention to detail. Passion for providing outstanding customer service.
• Proficient in all Microsoft applications (Word, Excel & PowerPoint) with at least Intermediate-level proficiency in MS Excel.

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! - www.airswift.com

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.