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Service Agent

RM 3,000 - RM 8,000 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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  • Respond promptly to end-user inquiries via phone, email, or chat, providing technical support for insoles and related products.
  • Diagnose and troubleshoot issues reported by customers, guiding them through effective solutions.
  • Maintain accurate records of customer interactions and technical issues in our support database.
  • Collaborate with team members and other departments to escalate complex issues and ensure timely resolution.
  • Develop and update support documentation, FAQs, and user guides to enhance the customer experience.
  • Stay informed about product updates, industry trends, and best practices to provide informed support.
  • Participate in training sessions and continuous improvement initiatives to enhance service delivery.

Qualifications:

  • High school diploma or equivalent; relevant technical certification is a plus.
  • Proven experience in a customer service or technical support role.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in using support ticketing systems and remote assistance tools.
  • Utilize own transport for on-site support as needed.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.
  • Company Trip

Job Types: Full-time, Part-time

Pay: RM3,000.00 - RM8,000.00 per month