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Jobs or company...

Manager IT Operations

  • Full Time, onsite
  • Concentrix Limited Company
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed

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Job Title

Manager IT Operations

Job Description

To manage IT operations for Malaysia Sites. Required to report and communicate with business leaders and IT leaders from platform teams. Ensure SLAs are met

  • Work with respective partners/ teams to ensure IT Infra uptime of 99.99% on a monthly basis.
  • To monitor Ops management for IT for Tickets SLA, Local DC , WiFI , BSOD , etc. Ticket SLA (response and resolution) > 95%
  • Identify and eliminate the single points of failure within the IT ecosystem.
  • Ensure that all internal and external audits are “SAT”
  • Ensure compliance of 100% within the IT OPS team
  • Regular reinforcement and empowerment to all site leaders/ Managers to act proactively to improve availability.
  • Work with IT leaders and ensure that checklists, Playbooks, Business Continuity and Disaster Recovery tests are completed as per agreed frequency.
  • VOC score of > 9.0 quarter on quarter
  • To design the architecture, design, reduce downtime and innovation for delivery for client.
  • Meet all Contractual/ Non- Contractual/ Customer metric targets.
  • Complete all go lives, ramps, new site builds etc on time and within budget with high quality execution.
  • Ensure IT delivery is predictable and consistent to achieve growth and customer satisfaction.
  • Ensure all Info Security tools are implemented for endpoints like Crowdstrike, Cortex etc.
  • No common local admin, ensure patching, reducing vulnerabilities and regular dashboard for reporting.
  • Facilitate faster Business growth - To create a model and execute for faster business growth.
  • To implement the improvement and all integration projects
  • Implementing redundancy Solutions 50% split per Client/LOB – when a defect/outage – operation in degradation mode.
  • Client Playbook delivered and up to date for each deliverable.
  • IS-IT & InfoSec Management Best Practice – Change Management, RCA on-time, Incidents closure, Projects Monitoring and status, Systems & Solution Architecture Road Map up to date, Contracts & vendors management.
  • Support global cost optimization initiative and contribute actively.
  • Ensure focus on all critical cost metrics across all delivery and shared services functions.
  • Improve Productivity and capacity utilization to optimize cost to drive profits.
  • To create the budget for the Financial Year and tracking to meet or save compared to Budget.
  • Contribute actively to cost reduction of spending.
  • Ensure active participation in projects. Implement new technologies, Automation, digital, for IT to provide better efficiency for internal operations as well as for client.
  • Constantly look towards adding value to customer business through Automation, RPA, Innovation etc

Location:

MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 &10

Language Requirements

English (Required), Malay (Required)

Time Type

Full time2024-10-28

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