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Jobs or company...

Head of Knowledge Management in a Prestigious Bank

RM 20,000 - RM 25,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job description

The knowledge management support analyst is accountable to provide support to the knowledge management team & organization to ensure success to knowledge management strategies.

Knowledge management

1. Support the development, implementation & operations of knowledge management strategy & framework

2. Facilitate dissemination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc

3. Support technical exchanges & coordination with knowledge management team & knowledge contributors

4. Develop reports, updates & relevant statistics as part of pulse check on knowledge management performance tracking

5. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling

6. Together with content specialist, to provide support to knowledge community users & design the best fit knowledge adoption initiatives

7. Provide support for additional tasks assigned by the head of knowledge management

Knowledge management maintenance & operations

- Create preventive, monitoring & recovery policies & procedures

- Constantly ensure availability of knowledge centre

- Continuously review & improve maintenance & operations performance

Implementation of knowledge management

- Understand & translate roadmap into workable items

- Execute the work items until completion

- Identify risks & issues & resolve them

Adoption of knowledge management

- Design & implement trainings/workshops to increase adoption

- Track knowledge adoption & iteratively improve

Knowledge management reporting

- Develop & submit reports for continuous traction

- Improve reporting/data presentation to ensure performance tracking has clarity

Experience required

1. Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc

2. Familiar with

a. technology operations process from prevention, monitoring to recovery

b. agile & waterfall deliveries for application & infrastructure

c. business to IT processes related to knowledge management

d. search engine & social media

3. Experienced in measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements

Work landscape:

1. Building, maintaining & improve knowledge management especially in group technology landscape

2. Knowledge management may also be extended to overall group level

Requirements

1. Degree in related computer science principles

2. 10 years’ experience in knowledge management and 5 years' hands on experience in Confluence, Jira, Sharepoint, chats

a. Familiar with knowledge management tools, content management systems & databases

b. Ability to categorise, tag & structure information effectively

3. Good knowledge processes

4. Critical thinking & able to resolve problems creatively

5. Proficient in using Jira & Confluence

6. Strong interpersonal & collaborative skills as well as highly effective communication skills

7. Organised, detail oriented & thorough

8. Strong desire to help improve processes & mentor others

Knowledge / certification in ITIL is advantageous

Job Type: Full-time

Pay: RM20,000.00 - RM25,000.00 per month

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