Customer Service - Contact Centre (Telecommunications)

1. Ability to answer customers' calls and respond to any types of customer's interaction channels in a professional manner, using the techniques in our training.

2. Ability to response to customers' enquiries and complaints on any types of interaction channels such as mobile app, email, social media and chat.

3. Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information.

4. Passionate to serve our customers with great service and keeping them happy, to ensure all customers' interactions are updated via our Customer Relationship Management system so that all service request is promptly responded within SLA.

5. Ability to obtain good customer rating for our Customer Satisfaction (CSAT) survey; after we have provided the best customer service.

6. To ensure that all actions taken when handling customer’s enquiry and complaints, are in compliance with the company’s Standard Operating Procedures and Policies, and to escalate to Team Leaders for advice in exceptional cases.

7. Ability to complete all assigned tasks in a timely manner and to achieve individual and team KPI targets.

8. Ability to adapt to changes, new assignments or other duties related to customer service; given at any point of time by Team Leaders and Managers.

9. Ability to work under pressure and meeting timeline as per Company's needs.

10. Positive working attitude, pleasant personality and a heart for our customers.

Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM2,600.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Expected Start Date: 10/15/2024