Security_L3 Networking Support (CCNA,CCNP)
Salary undisclosed
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Your Impact:
Certifications:
- Diagnose, troubleshoot, and replicate customer issues, research and identify solutions to them.
- Provide technical guidance and best practices as the subject matter expert in our products.
- Effectively communicate on a peer level with IT professionals within customer accounts to recommend and communicate solution strategies quickly and accurately.
- Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.
- Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database
- Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.
- Participate in the technical review process for new product launches
Certifications:
- CCIE Security
- Hands on experience on Email and Web Security, VPN, Firewall, AMP, AAA and Cisco Secure Firewall firepower 7.0
- 6-8 years of Enterprise support Experience in Network security/SSL VPN domain
- Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it.
- A strong engineer - you have been in our customers shoes before and can anticipate their challenges and needs.
- Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.
- A team-player - you ll need to be able to leverage entire GEC Team and work with other cross-functional teams as needed and keep everyone informed.
- Comfortable talking and conduct a virtual meeting with customers. Able to communicate complex ideas, concepts and technology.
- Good network troubleshooting skills with the Fair understanding of TCP/IP, subnetting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP.
- Good knowledge of AAA servers (AD/LDAP/Radius)
- Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, Http/Https.
- Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies.
- Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS Hyper-V, KVM.
- Good to have Knowledge of with cloud computing vendors: AWS, Azure, Google Cloud.
- Good to have knowledge of Linux/Unix.
- Basic to intermediate level knowledge of Load Balancers and WAN Optimization.
- Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.
- Basic project management skills.
- Good to have Knowledge of working with JIRA, Salesforce CRM.
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