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Customer Service Representative (Mandarin & English)

RM 3,000 - RM 4,500 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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No callings needed! Entitle for commissions!

Responsibility

  • Respond promptly and courteously to customer inquiries, providing accurate product information, resolving issues, and addressing any concerns via social media platforms such as Facebook, Instagram, and WhatsApp.
  • Monitor and maintain communication channels on social media platforms, ensuring all customer messages and comments are acknowledged and addressed in a timely manner.
  • Assist customers in scheduling appointments, including coordinating product trials, arranging consultation and facilitating after-sales services.
  • Collaborate closely with the sales team to stay informed about product features and benefits, enabling you to offer relevant information and recommendations to customers.
  • Ensuring all issues are resolved promptly and effectively.
  • Continuously update and expand your product knowledge to better assist customers and deliver exceptional service.

Benefits:-

  • Entitled to sales commission (after probationary period)
  • Entitled to 11 days for public holidays *
  • Entitled to 12 days annual leave, extra 1 day per year, maximum to 22days.
  • EPF, SOCSO, EIS
  • Medical allowance
  • Dental allowance
  • Pantry allowance
  • Yearly bonus

Working Hours :

  • Before Probation, 6 days per week
  • After Probation, 5 days per week
  • 10am - 7pm (off day will be on weekdays, compulsory to work on weekend and public holidays, working on public holidays will be replaced with leaves or double pay)

Working Location :

  • Aurora Place Bukit Jalil

Please contact HR Department (Jane) directly via WhatsApp at 018-9882986

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus