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Customer Support Specialist (Cantonese speaker)_(Monday-Friday : 8.30am-5.30pm)_Georgetown

  • Full Time, onsite
  • Trinity Workforce Solution (M) Sdn Bhd
  • George Town, Malaysia
RM 3,000 - RM 4,200 / Per Mon

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Type : Permanent

Working days/hours : Monday - Friday / 8.30am-5.30pm

Location : Georgetown

Responsibilities:

  • Will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
  • Primary contact for customers using the client’s website shopping channel.
  • Represents the client and is the face of the brand to the outside world
  • Quality and a Passion for Excellence: We always want to shoot for the best possible result.

Qualifications:

  • Bachelor’s Degree or at least Diploma or equivalent in any discipline.
  • Fresh Graduate are welcome.
  • Fluent Cantonese and English (reading, writing, speaking)
  • Minimum of 6 months work experience in customer support in any industry.
  • Call centre experience is not a ‘must’ but would be a distinct advantage.
  • Active Listening Skills
  • Ability to handle queries and objections in a professional manner

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,200.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Cantonese (Preferred)
  • Mandarin (Preferred)
  • English (Preferred)