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Customer Service Officer ( Crypto Exchange )

  • Full Time, onsite
  • Osmium Consulting Group
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

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We are seeking a motivated and customer-focused Customer Service Officer to join our dynamic team. The ideal candidate will possess excellent communication skills in English, with proficiency in Mandarin being a significant advantage. You will play a crucial role in assisting our users and ensuring their inquiries are resolved promptly and efficiently.

Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely manner.
  • Provide accurate information regarding our products, services, and policies.
  • Assist users with account-related issues, including deposits, withdrawals, and trading inquiries.
  • Maintain a positive and professional demeanor while addressing customer concerns.
  • Collaborate with other departments to resolve complex issues and enhance customer satisfaction.
  • Keep up-to-date with industry trends and developments in cryptocurrency.

Requirements

  • Fluent in English (written and spoken); proficiency in Mandarin is a plus.
  • Strong communication and interpersonal skills.
  • Experience in customer service, preferably in the finance or technology sector.
  • Knowledge of cryptocurrency and blockchain technology is desirable.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Problem-solving skills and a customer-oriented mindset.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.
  • The chance to be part of a rapidly growing industry.