Customer Support (Retail Cash Desk)

Responsibilities:

• Manage and deliver customer-focused service to all Retail customers.
• Generate and send proposals to customers.
• Perform daily outbound call to customers to follow up on quotations and proposals.
• Guide customers on completing the proposal and obtaining relevant documents.
• Opening of account for customers.
• Onboarding and guiding customers on e-Tools.
• Perform follow up calls within SLA to customers that have obtained quotations from CS team.
• Compile retail data and present to Retail Manager.
• Liaise with cross functions and partners on training related topics.
• Liaise with partners on commercial and operational updates.
• Updating Service Points data and operating hours.
• Manage and review Google ratings for all Service Points.
• Update Google postings when required.
• Broadcast communications to Retail Service Points and Partners as directed by Retail Manager.
• Undertakes any assignment/special project as determined by the Retail Manager.

Qualifications:

• Diploma & above.
• 1-2 years of experience in related field.
• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM3,200.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Bangsar: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• customer service: 1 year (Preferred)
• account management: 1 year (Required)

Language:

• English (Required)