Customer Service/Call Centre Executive
RM 1,800 - RM 2,800 / Per Mon
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Job Description
- Making outbound calls for credit collection
- Updates payment and create log in system
- Handling Inbound calls
- Processing Customers Booking and Reservations
- Handling Customers Enquiries
- Follow up Customer calls
- Upselling Additional Services
- Managing and updating Customers database
- Perform any other related duties according to the operational needs from time to time
Job Requirements
- Technical skill (able to handle system) provides inputs for system developments
- Good Communication skills (Fluent in English/Bahasa or Mandarin (Optional)
- Good convincing skill (must be able to convince customers to pay outstanding/upsell services) •
- Process oriented (self-disciplined and adopt the system and structure set by management)
- Problem Solving (Equipped with relevant information’s and show willingness to tackle the unexpected situation with providing solutions)
- Flexible (being flexible to work on weekend or Public Holiday) based on roster or requirements
Job Type: Full-time
Pay: RM1,800.00 - RM2,800.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Overtime pay
Ability to commute/relocate:
- Seri Kembangan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you immediately available?
Education:
- STM/STPM (Preferred)
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