Assistant Store Manager (Gurney Plaza)

• Job Description

Job Summary: - Operations

The Store Manager bears the overall responsibility for the profitability of the chain restaurant outlet. He/she performs outlet-level support functions, such as customer service, scheduling, handling day-to-day operations, cashiering, closing of the till, ordering inventory, and back-office support. He/she is responsible for the recruitment, training, motivating staff and assisting the store manager in day-to-day activities of an outlet.

Job Responsibilities: - Operations

• Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
• Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
• Ensure daily opening and closing duties in the outlet are properly executed.
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
• Monitor food and stocks wastage in the outlet.
• Managing of daily sales transactions and cash float is adhere to company’s cash handling policy and guidelines.
• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.
• Plan roster for operations staff.
• Motivate, guide and train the staff in upselling the food and beverage items.
• Achieve Business KPIs set by management.
• Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.

Skills:

• Possess effective management skills
• Possess capability to lead, motivate and manage subordinates
• Good command of spoken English
• PC literate with knowledge in MS Office

Education:

Min. Diploma in F&B management or any related fields

Experience:

• At least 5 years of experience management in Food and Service Operations
• Pleasant, friendly, cheerful, and able to work under pressure and in a high-volume environment

Job Type: Full-time

Pay: From RM3,500.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Early shift
• Evening shift
• Holidays
• Rotational shift

Supplemental Pay:

• Overtime pay