Head, Digital Banking Investigation & Detection

•Strategically manage the Internet & mobile banking fraud risk & concern by leading, reviewing and evaluating the applicable risk, issues, gaps & concern both external & internally within the Bank.

•Ensure all fraud investigation and compliance issues are resolved & addressed within the set SLA & standard.

•Provide assistance, guidance and decision making to staffs in solving complex fraud cases & escalation made by customers & the relevant stakeholders i.e. BNM, PDRM, industry taskforces, other banks, etc.

•Perform in-depth analysis on modus operandi of the Internet & mobile banking fraud & strategically propose the risk mitigation actions.

•Ensure any new Internet & mobile banking services proposed & offered by the Bank are properly assessed from the Internet & mobile banking fraud perspective. To propose new & strategic solutions and technology recommendation to mitigate all possible risk exposure.

•Comply with internal & external bank policy, rules and regulations and audit requirement e.g. BNM, PayNet, Group policies, etc.

•Monitor the end-to-end process of all Internet & mobile banking fraud cases.

•Review & update internal operational procedures & process flow.

•Establish SLA for any new/existing process/product related to the department within the bank or with external parties.

•Ensure the SLA has adequate controls and clause that benefit the department/the bank as a whole.

Requirements:

•At least 10 years working experience covering cyber security, Internet & mobile banking fraud investigation & surveillance, IT risk & governance, IT audit or IT Compliance.

•Having in-depth knowledge of the relevant BNM guidelines governing the Internet & mobile banking business, fraud & operations.

•Experienced and knowledgeable on how to identify & analyses sources of Internet & mobile fraud, its related risk, uses different approaches & tools to measure & manage the risk both from external & internally.

•Foster inter-department collaboration: to interface, work and communicate closely with other supporting department within the Bank.

•Strong sense of urgency, a meticulous person who is excellent in multi-tasking and able to perform work under pressure.

•Ability to work in a fast-paced environment with quick analytical thinking, inquisitive mind to learn, very keen to share knowledge and passionate in process improvement.

•High work ethics in demonstrating the core values of Maybank especially on integrity and teamwork.

•Possess good track service record, good communication and strong interpersonal skills. Comfortable and experienced in dealing with the regulators.

•Strong command of English, both written and spoken.

•Experience in leading and managing a medium to large team.