Customer Service Executive

CUSTOMER SERVICE EXECUTIVE

~ This role will be responsible for managing Export operations, communicating with clients, and coordinating with internal and external stakeholders to provide excellent customer service throughout the shipping process.

Responsibilities:

Customer Interaction:

• Serve as the primary point of contact for customers regarding their Export shipments.
• Respond promptly to customer inquiries via phone, email, or in-person.
• Provide customers with shipment status updates, tracking information, and resolution of any issues or delays.
• Provide courteous and professional service to all enquiries and requests for services from customers at all times.
• Build positive relationship with customer for customer retention and growth of new business.
• Monitor and ensure agreed service level are met and adhere strictly to all customer specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.

Coordination and Communication:

• Coordinate with internal departments such as operations, sales, and finance to ensure smooth handling of Export shipments.
• Communicate with carriers, customs brokers, oversea agents and other logistics partners to facilitate timely and accurate shipment deliveries.
• Monitor and follow up on shipments to ensure timely delivery and resolve any issues that arise during transit.
• Keep customers updated should there be any delays or abnormalities to their shipments.
• Send pre-alert, do billing and costing

Experience:

• At least 2-5 years of logistics experience.
• Excellent verbal and written communication skills.
• Superior phone etiquette.
• Excellent interpersonal skills.

Benefits:

• Staff Insurance
• More than 12 days Annual Leave
• Extra lunch break time
• Team Building /Annual Dinner

Job Type: Full-time

Pay: From RM3,128.27 per month

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Expected Start Date: 10/15/2024