Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Assistant Contact Center Manager - Cantonese - LV (Technology and Consumer Electronics)

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
Qualifications:
Requirements:

  • Bachelor’s degree or equivalent diploma
  • 2-3 years of managerial experience in Customer Complaints Operations, including handling Fraud chargebacks
  • Proficient in written and verbal communication in English and at least one local language (MN/ID/PH)
  • Ability to provide feedback and coaching to Team Leaders and team members based on data collected from Quality monitoring and develop reporting plans in an actionable format for stakeholders.
  • Proficient in data analysis, able to identify trends and drive teams to uncover insights.
  • Strategic thinker with strong analytical and problem-solving skills
  • Ability to collaborate with clients on urgent matters and work with internal stakeholders to execute action plans.
  • Extensive experience in a fast-paced, complex environment
  • Dedication to ensuring an outstanding user experience.
Responsibilities:
Responsibilities:
  • Lead the group of TLs and drive process deliveries and process excellence through consistent monitoring and critical inputs.
  • Ability to Deep Dive on customer complaints received from business line including user appeal document, user analysis and trend analysis.
  • Ability to guide the team leads on getting their teams completing the CCO and BNPL cases within SLA/Pre-set time given.
  • Provide mentorship, guidance and career development to direct report and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
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