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Customer Service

RM 3,800 - RM 4,000 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA’s are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.
  • Support ANZ (New Zealand) market.
  • SPM with at least 3 years of working experienced in customer service OR
  • Any diploma holder with 1 year of working experience in customer service OR
  • Any bachelor's degree (no experience needed)
  • Good Communication in English

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,800.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Fixed shift