Customer Service
RM 3,800 - RM 4,000 / month
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- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA’s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the end to end experience for all customers is at a high level of customer satisfaction.
- Support ANZ (New Zealand) market.
- SPM with at least 3 years of working experienced in customer service OR
- Any diploma holder with 1 year of working experience in customer service OR
- Any bachelor's degree (no experience needed)
- Good Communication in English
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,800.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Fixed shift
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