Customer Service Representative (Fresh Graduate)

Job Highlights

- MNC Company & Professional Career Exposure
- Easy access to Public Transport
- Young Vibrant Working Environment

Our work environment includes:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement
• Comprehensive training and ongoing support.
• A supportive and inclusive work environment.
• Modern office setting
• Wellness programs
• On-the-job training
• Safe work environment
• Flexible working hours
• Casual work attire

POSITION SUMMARY: As a Customer Service Representative, you will be the primary point of contact for our customers. You will provide timely and effective support to resolve inquiries, address concerns, and ensure a positive experience with our brand. Your role will involve handling a variety of tasks, including answering customer questions, troubleshooting issues.

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance

- Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products & packages

- Spin-gating attempt for customers who request to downgrade their packs Achieve productivity standards and goals while maintaining the highest level of customer service

- Undertake any other duties as and when assigned by the Management You will be accountable for meeting individual (KPIs) and team goals

REQUIREMENTS:

• Fresh graduate are welcome
• SPM/Diploma/Degree
• Experience in customer service roles is desirable.
• Past working experience in contact/call center is encouraged to apply
• Good command of spoken and written English and Bahasa Malaysia
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
• Stress tolerance and ability to work under pressure
• Able to work on public holidays, and weekends (TWO (2) ROTATIONAL SHIFT BASIS; 9AM - 7PM)
• Able to start immediately

Job Type: Full-time

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus
• Signing bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Expected Start Date: 10/15/2024