IT Field Support

RM 1,000 - RM 3,500 / Per Mon

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Location: Kuala Lumpur / Klang / Penang / Sabah / Johor / Kuching

Job type: contract, 1 year extendable/convert to perm

Domain: Banking

*Preferably l0cals*

Salary up to RM3,500

Job Description:

Provide first level support of AHIB’s overall systems availability, inclusive management of Board members and Senior Managements (SMC), Business Units (BU), Remisiers and Day Traders.
Ensure efficient and effective use of resources in its day-to-day operations
Execute the robust operating controls, policies, processes and systems that are aligned to business and meet regulatory requirements
To ensure the quality-driven in IT Workplace Services Support processes and procedures in compliance to all projects or BAU.
Implement, as appropriate (i.e. on-site, off-site etc.) services for all IMAC and Deskside Break Fix computing devices and peripherals including delivery processing in accordance with Service Level by location.
Execute, as appropriate, all Installations, de-Installations, cascades, moves, additions, refurbishments and changes for all equipment, software, and related services at designated AHIB sites.
Ability to troubleshoot and provide at least Level 1 support

Refer to Support Matrix Table

Requirements:

1-3 years working experience in IT Field Support experience in desktop support and networking
Minimum diploma in IT related field
Good understanding of information technology, regulations, and knowledge of the Bank’s business
Good interpersonal and communication skills to interact with different levels of stakeholders and employees
Strong cultural sensitivity to manage relationships with people from diverse cultures

Job Type: Full-time

Pay: RM1,000.00 - RM3,500.00 per month

Benefits: