HELPDESK CUSTOMER SUPPORT
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HELPDESK SUPPORT ENGINEER
Job description
Manage incoming calls, emails and live chat.
Handle customer inquiries and 1st level troubleshooting problems.
Ensuring all customer support functions are completed within the service turnaround time.
Properly escalate unresolved queries to the next level of support.
Follow up on outstanding requests and ensure timely resolution.
Log all help -desk interactions and activities.
Process various ad-hoc administrative tasks.
Requirements:
Fresh graduates with IT background are encouraged to apply
Language required: English & Bahasa Malaysia
Must be willing to work for rotational shift
Must be willing to work during Public Holiday and weekend
Customer-orientated with good interpersonal and communication skills.
Strong and proven problem solving skills.
Job Type: Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Schedule:
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Attendance bonus
- Overtime pay
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (Required)
Language:
- ENGLISH, BAHASA MALAYSIA, (Preferred)
Application Deadline: 04/30/2024
Expected Start Date: 11/01/2024