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Senior eCommerce Executive

RM 4,000 - RM 7,000 / Per Mon


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Position Overview:

The eCommerce Lead is responsible for strategizing, managing, and optimizing the company’s online sales channels, including its own eCommerce platforms and third-party marketplaces. This role involves overseeing the end-to-end eCommerce process, leading a team, and driving growth through effective management of both proprietary and marketplace channels.

Key Responsibilities:

  1. eCommerce and Marketplace Strategy:
  • Develop and implement strategies for both the company’s eCommerce website and third-party marketplaces to drive revenue growth and market expansion.
  • Analyze performance across various sales channels, including proprietary eCommerce sites and major marketplaces (e.g., Amazon, Lazada, Shopee, TikTok Shop), to identify opportunities and optimize strategy.
  1. Platform and Marketplace Management:
  • Oversee the management and optimization of the company’s eCommerce platforms, including website maintenance, product listings, and user experience enhancements.
  • Manage and optimize product listings, pricing strategies, promotions, and advertising on third-party marketplaces to maximize visibility and sales.
  1. Marketplace Operations:
  • Coordinate with marketplace account managers to ensure compliance with platform rules, campaigns, manage account health, and resolve any issues.
  • Monitor marketplace performance metrics and adapt strategies to improve sales and customer satisfaction.
  1. Team Leadership and Collaboration:
  • Lead and mentor the eCommerce team, including digital marketers, content creators, and marketplace operation.
  • Collaborate with cross-functional teams, including IT, supply chain, and customer service, to align eCommerce and marketplace strategies with overall business goals.
  1. Performance Analysis and Reporting:
  • Track and analyze key performance indicators (KPIs) such as sales data, conversion rates, and customer acquisition costs for both eCommerce sites and marketplaces.
  • Create detailed reports and actionable insights to evaluate performance and guide strategic decisions.
  1. Customer Experience Enhancement:
  • Continuously improve the online shopping experience on both the company’s website and marketplace platforms through UX/UI enhancements, personalized marketing, and customer feedback.
  • Implement and monitor customer service protocols to ensure high satisfaction levels across all channels.
  1. Budget and Financial Management:
  • Manage the eCommerce and marketplace budget, ensuring efficient allocation of resources for marketing, platform maintenance, and operational costs.
  • Monitor financial performance, including revenue and profitability, and make adjustments to strategies as needed.
  1. Vendor and Partner Management:
  • Identify and manage relationships with third-party vendors and service providers to enhance eCommerce and marketplace operations.
  • Negotiate contracts and service agreements to ensure high-quality and cost-effective solutions.
  1. Innovation and Market Trends:
  • Stay up-to-date with industry trends, emerging technologies, and best practices in eCommerce and marketplace management.
  • Propose and implement innovative solutions to keep the company’s online sales strategies competitive and effective.

- Bachelor’s degree in Business, Marketing, eCommerce, or a related field (Master’s degree preferred).

- 3 years of experience in eCommerce management, digital marketing, and marketplace operations.

- Proven success in managing and optimizing sales across eCommerce platforms and third-party marketplaces.

- Strong understanding of eCommerce technologies, digital marketing strategies, and data analysis.

- Excellent leadership skills with experience managing and developing a team.

- Proficiency in analytics tools (e.g., Google Analytics, and others) and eCommerce platforms (e.g., Shopify, Sellercraft and others) as well as marketplace management tools (e.g., Amazon Lazada Seller Centre, TikTok Shop).