Service Operation Manager (HVAC)

RM 10,000 - RM 10,000 / month

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Job Responsibilities

Collaborate with engineers, technician and contractors to ensure smooth servicing flow.
To maintain good relationship with customer.
To achieve sales target set by company.
Manage the hiring, staffing, training and maintaining of a diverse and effective workforce to support the service team.
Improve service process and operational effectiveness.
Manage, guide service engineers and service technician.
Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations.
Plan all service operations and schedule in intermediate phases to ensure deadlines will be met.
Involve in company ISO 9001:2015 QMS.
Acquire equipment and material and monitor stocks to timely handle inadequacies.
Hire subcontractors and other staff and allocate responsibilities.
To follow up with Contract Servicing and update sales team for renewal.
Supervise the work of technicians, engineer and give them guidance when needed.
Evaluate progress and prepare detailed reports.
Ensure adherence to all health and safety standards and report issues.
Responsible to design the servicing timeline.
To prepare monthly management meeting report/presentation for service division