Transport Allowance, Mobile Allowance & Performance Bonus provided.
Medical benefits provided.
FREE breakfast on every Wednesday.
Career development guaranteed.
Opportunity to work with top brands from different industries.
Enjoy complimentary refreshments and snacks.
Company events & activities.
Easily accessible by public transport.
Strategic location, nearby facilities e.g. banks, restaurants and supermarkets.
Positive, young and dynamic working environment.

Job Responsibilities:

Responsible for the overall planning and implementation of clients’ account growth across marketplaces and social media platforms, with a focus on maintaining health and achieving sales targets.
Provide timely updates to clients on their account sales performance, offering valuable insights for potential changes and improvements.
Identify and initiate effective campaigns to enhance clients’ account growth, analyze campaign performance, and offer insights to establish best practices for future campaigns.
Identify upsell opportunities and effectively persuade customers to enhance their experience by incorporate additional functions or upgrade packages to meet key performance indicators (KPIs).
Develop, implement, monitor, and report on clients’ sales processes and account plans on an annual, quarterly, and monthly basis to meet/exceed sales targets.
Collect client data and metrics for in-depth analysis, identifying trends, opportunities, and areas for enhancement to ensure optimization of product and store presentation.
Ensure client satisfaction by addressing complaints with care and identifying optimal solutions to resolve customer concerns.
Develop and maintain relationships with clients to maintain a positive customer experience and repeat business.
Stay updated on industry trends, competitor activities, and market dynamics to identify opportunities for improvement and growth.
Collaborate with cross-functional teams to gather feedback and identify opportunities for improvement.

Job Requirements:

Experience in E-Commerce marketplaces (Shopee/Lazada/TikTok) is a strong plus.
Required Language(s): English and Bahasa Malaysia.
Candidate with Mandarin speaking will be given advantage as sometimes you are required to deal with Mandarin-speaking customers.
Proficient in Microsoft Office Suite, with an emphasis on Excel skills.
Proactive and self-starter with strong problem-solving skills
Able to multitask, prioritize and self-manage time efficiently as this position would be managing more than one client account.
Resourceful in developing campaigns catered to clients’ business objectives.
Strong relationship builder and negotiator.
Able to analyze data to build a deeper understanding of the clients’ e-commerce business.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Benefits: