Customer Service| Up to 3.5K| Welcome fresh grads|
RM 2,600 - RM 3,500 / month
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Salary: RM2600-RM3500
Working Days: 5 days, 2 days off
Working Location: Petaling Jaya
Job Duties:
- Handle inbound and outbound customer calls, emails, and chats professionally and promptly.
- Assist customers with inquiries, complaints, and product/service-related issues.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and escalate issues to the relevant departments when necessary.
- Maintain detailed and accurate customer records in the system.
- Process orders, forms, applications, and requests as required.
- Follow up with customers to ensure satisfaction and provide additional support if needed.
- Collaborate with other departments to ensure customer needs are met in a timely manner.
- Stay updated on product knowledge and company policies to provide the best support.
Requirements:
- High school diploma or equivalent (a bachelor's degree is preferred).
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
Job Types: Permanent, Fresh graduate
Pay: RM2,600.00 - RM3,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
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