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Customer Service| Up to 3.5K| Welcome fresh grads|

RM 2,600 - RM 3,500 / month

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Salary: RM2600-RM3500

Working Days: 5 days, 2 days off

Working Location: Petaling Jaya

Job Duties:

  • Handle inbound and outbound customer calls, emails, and chats professionally and promptly.
  • Assist customers with inquiries, complaints, and product/service-related issues.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer complaints and escalate issues to the relevant departments when necessary.
  • Maintain detailed and accurate customer records in the system.
  • Process orders, forms, applications, and requests as required.
  • Follow up with customers to ensure satisfaction and provide additional support if needed.
  • Collaborate with other departments to ensure customer needs are met in a timely manner.
  • Stay updated on product knowledge and company policies to provide the best support.

Requirements:

  • High school diploma or equivalent (a bachelor's degree is preferred).
  • Proven experience in customer service or a similar role.
  • Excellent communication and interpersonal skills.

Job Types: Permanent, Fresh graduate

Pay: RM2,600.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Parental leave
  • Vision insurance

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Fixed shift
  • Monday to Friday
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)