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Region Service Manager(Smartphone)

RM 5,500 - RM 8,000 / Per Mon

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  • Develop a service channel development strategy, plan channel layouts, and improve service coverage and quality.
  • Regularly evaluate service channels, analyze their operational efficiency and service levels, and propose improvement suggestions.
  • Collect customer feedback, analyze customer satisfaction data, and develop improvement plans.
  • Provide training and technical support to service partners to enhance their service levels and skills.
  • Adjust service strategies based on analysis results to ensure continuous improvement of service channels.
  • Continuously refine and adjust service processes and standards based on market and customer feedback.

Requirements

  • Bachelor’s degree or above, with a preference for majors in electronics, mechanical, or computer science.
  • At least 5 years of experience in after-sales service channel management.
  • Able to communicate in English, Bahasa and Mandarin
  • Good communication skill and engaging personality

Working Location: Bangsar South City

Job Type: Full-time

Pay: RM5,500.00 - RM8,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development