CUSTOMER SERVICE

Responsibilities:

• Customer Interaction:
• Greet customers in a friendly and professional manner.
• Address customer inquiries, concerns, and complaints promptly and courteously.
• Provide accurate information regarding driving courses, schedules, fees, and other relevant details.
• Assist customers in scheduling driving lessons, theory classes, and tests.
• Maintain a positive and helpful attitude towards all customers.
• Communication:
• Handle incoming calls, emails, and messages from customers.
• Respond to inquiries promptly and effectively.
• Relay messages and information to the appropriate department or personnel.
• Follow up with customers to ensure their needs have been met satisfactorily.
• Communicate important updates or changes in schedules or procedures to customers.
• Administrative Support:
• Perform general administrative tasks such as filing, data entry, and document preparation.
• Assist in maintaining student records, including enrollment forms, attendance, and progress reports.
• Coordinate with instructors and other staff members to schedule classes and appointments.
• Prepare invoices, receipts, and other financial documents as required.
• Assist in inventory management and ordering of office supplies.
• Customer Relationship Management:
• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
• Seek feedback from customers to identify areas for improvement and make suggestions for enhancements.
• Proactively address any issues or concerns raised by customers to prevent escalations.
• Follow up with customers after course completion to gather feedback and address any post-training needs.
• Team Collaboration:
• Collaborate with other team members to ensure smooth operations and exceptional customer service.
• Communicate effectively with colleagues to share relevant information and updates.
• Support fellow team members during peak periods or when assistance is needed.

Qualifications:

• Minimum of high school diploma or equivalent; further education in customer service, administration, or related field is a plus.
• Proven experience in customer service, preferably in a similar role.
• Excellent communication skills, both verbal and written, in Malay and English.
• Strong interpersonal skills with the ability to build rapport with customers and colleagues.
• Proficiency in computer applications such as Microsoft Office suite.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and accuracy in administrative tasks.
• Positive attitude and willingness to learn and adapt in a dynamic environment.

Job Types: Full-time, Internship, Fresh graduate

Contract length: 3 months

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Day shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay
• Performance bonus