Clientelling Manager

Job Description:

Mission : To lead and to optimize clientelling performance.

• Lead and drive overall clientelling strategy across the entire Retail network and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase and retention.
• Provide support and guidance for retail teams in all clientelling activities with a strong focus on top client segments and sales contribution.
• Lead, motivate, train and coach retail teams for optimizing clientelling performance and achieving client KPIs and sales goals.
• Plan, development and implement clientelling programmes in conjunction with Boutique Managers.
• Analyze and interpret market and client performance reports.
• Adhere to brand grooming standards to display a professional demeanor.

Job Requirements:

• At least 5 years of relevant clientelling experience.
• Previous store experience preferred with deep understanding of retail operations and CRM.
• Strong leadership, interpersonal and stakeholder engagement skills.
• Strong communication skills and excellent organizational skills.
• Dynamic with knowledge of the local luxury market trends.

Benefits:

• Dental / Optical Benefits
• Medical Benefits
• Staff Purchase & Complimentary Products
• Long Service Awards
• Training Opportunity & Professional Development

Working Schedule:

• Rotational shift work.
• Required to work during weekend & Public Holidays.